FAQ's

 

Where do you ship?

At this time, I only ship dahlia tubers through Canada due to export restrictions. I use Canada Post Expedited Parcel and Xpresspost, both with tracking number, and the price is determined automatically in function of the delivery address. 

Do you combine orders?

Yes, I do! If you place additional orders, your overpaid shipping fees will be refunded. I decided to go with this method since the "combine" button would confuse people at checkout since it appeared first in the drop down menu.

Do you accept pick-ups?

After giving it a lot of thoughts, I decided NOT to accommodate local pick up. It is very time consuming and limitative of my only spare day ( I have 2 jobs aside the cut flower garden). I hope you understand.

When should I expect to receive my tubers?

I will not send your orders before the end of April, to ensure the tubers will not freeze during the delivery. Once sent, you should expect your package to arrive within 1-5 business days, depending where you live in Canada. Also, I will ship on a Monday since there is no postal service on week-ends.

Will my tubers have eyes?

Of course, I make sure of it before even selling them. However, some tubers may not be already awaken. In that case, the eyes are less apparent. 

 

Why are the descriptions only in English?

I am bilingual, in fact I speak mostly French. You can contact me in French or English as you wish. I just didn't have the time to translate all my site yet and wanted to reach as many people as I could in Canada. I will, eventually, translate the whole site.

Can I cancel my order?

Once you place an order, it is definitive. You can't add or remove items. If you want to add something, you can place a second order and select "combine" at checkout not to pay the shipping fees twice. 

Do you offer refunds?

As stated in my Shop Policies, even though I take all the precautions to provide a quality product, I ask that upon receipt of your order you inspect your tubers immediately and contact me via email at: info@jamaissansmesfleurs.com within a week of your order delivery if you have any concerns. I am unable to offer refunds or replacements after the 7th day. 

I also take every precautions to ensure the varieties are true to advertised, from harvest to shipping. If you have a bad surprise (or good one!) when your plant will bloom, please let me know and I will be more than happy to help.

I will, however, refund overpaid shipping fees if you place additional orders before the ship date.